Vendor Agreement (Claim & Subscription Terms)

This Vendor Agreement ("Agreement") sets out terms between Gotilo and the Vendor ("you", "your") governing vendor listings and claims.

1. Eligibility & Registration

• You must provide accurate business information.
• You are responsible for maintaining update to your listings.

2. Vendor Services

Upon registration, you may:

• Add Services
• Add Offers
• Receive Leads
• Participate in Claim Listing program

3. Claim Listing Terms

A. Claim Requests

You may request to claim an existing listing by submitting:

• Business identity confirmation
• Supporting proof (document/image)
• Payment reference for claim fee

B. Fee & Payment

• The claim fee is £10 GBP (or as updated)
• Paid by bank transfer (or other methods)
• Must be received before approval

C. Approval

Admin will review:

• Proof of ownership
• Payment confirmation

Approval results in:

• Ownership transfer (service.vendor_id = your user id)
• Service marked Gotilo Verified
• Lead delivery to your email/dashboard

Rejection will:

• Notify you
• Provide reason (if available)

4. Vendor Obligations

You agree:

• Your listings are truthful and lawful
• You will not post infringing or harmful content
• To respond to customer leads responsibly

5. Leads & Payments

• Leads are forwarded via:
• Dashboard
• Email
• No refund for leads lost due to your non-response.

6. Subscription & Upgrades

Gotilo may offer Paid Plans with:

• Enhanced visibility
• Priority placement
• Analytics Dashboard
• Festival promotions

Subscription terms and fees are governed by Plans terms.

7. Intellectual Property

You grant Gotilo license to display your listings and associated content.

8. Termination

Gotilo may suspend or terminate Vendor access for:

• Policy violations
• Fraudulent claims
• Non-compliance

9. Limitation of Liability

Gotilo is not liable for indirect, incidental, or special damages arising from your use of vendor features.

10. Governing Law

This Agreement is governed by laws of England and Wales.